Terms and Conditions

Welcome to the Diamond Advisor website where we will make your diamond purchases a most pleasurable experience by bringing you diamonds at the best price. Our service is subject to our Terms and Conditions – please review these carefully, as well as our Privacy Policy, before visiting our website. Thereafter we understand that you have understood and agreed to comply with our Terms and Conditions by which you will be bound when making purchases on the website. Should you not agree with these, please do not enter our website. You access our website on your initiative and you are responsible to comply with the applicable laws governing
this access.

Description of goods and/or services

Diamond Advisor is a business in the diamond and jewellery online retail industry that offers a wide variety of gem stones at low prices.

Policy on Ethical Sourcing

At Diamond Advisor, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. The Kimberley Process is an international system that polices the trade of diamonds to ensure they are from conflict free sources.

Delivery Policy 

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of a private courier. Delivery cost is free depending on the amount being purchased. This is at the discretion of Diamond Advisor as the retailer.

Return and Refunds policy

The provision of goods and services by Diamond Advisor is subject to availability. In cases of unavailability, Diamond Advisor will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.


Customer Privacy Policy

As requested above, prior to your visiting our website, please read our Diamond Advisor Privacy Policy first. Diamond Advisor shall take all reasonable steps to protect the personal  information of users. For the purpose of this clause, “personal information” shall be defined
as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
We take you and your privacy very seriously. So, we’d like to let you know that we’ve also updated our privacy policy in line with the new European regulations relating to the General Data Protection Regulation which comes into effect on 25th May 2018. We may update our Privacy Policy to ensure our policies are in line with international regulations and best business practices. If any changes
are made to this statement, we will notify you by updating our website. Please review it regularly.

Payment options accepted

Orders will be processed and payments made using the credit or debit card details (Visa, MasterCard, Diners or American Express) submitted to us when you requested becoming a customer. Payments may also be made by bank transfer into the Diamond Advisor bank account or using different Alternate Payment Mechanisms on offer e.g. Paypal.

Credit card acquiring and security

Credit card transactions will be acquired for Diamond Advisor via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and the security policy.

Customer details separate from card details

Diamond Advisor will store customer details separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Promotions and Giveaways

Diamond Advisor will offer only what is stated in the promotional offer or giveaway. Any additions to the design will be for the cost of the client. This will be discussed upon engaging with a Diamond Advisor representative at the outset. Promotional offers and giveaways will vary. This is at the sole discretion of Diamond Advisor as a business.

Merchant Outlet country and transaction currency

The Merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Diamond Advisor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Diamond Certificates

When you purchase a loose diamond or a ring, we ship it to you with the accompanying diamond grading certificate. These grading reports are detailed documents created by grading experts at globally reputable diamond laboratories. They are expensive to replace hence we require each diamond grading certificate to be included with each returned diamond or ring. If you do not include the diamond grading certificate with your return, you will be charged a replacement fee of US$100 (or equivalent amount in other currencies).

Country of domicile

This website is governed by the laws of South Africa and Diamond Advisor chooses as its domicilium citandi et executandi for all purposes under this agreement whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Diamond Advisor may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company information

This website is run by Platandia Jewellery Collection CC based in South Africa trading as Diamond Advisor and with registration number 2007/064062/23 and Robert Burton as Director.

Confidentiality and Security of your Information and Consent

When you make the decision to order from our website, initially we will require your personal information viz your name, email address, credit or debit card number and the card’s expiry date in order to process your order. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilised in connection with any transaction. A contact telephone number and address are required should we need to contact you with a possible problem with your order. Only your delivery address and contact
telephone number will be passed on to the courier company which will deliver your goods.

We use secure server software for your confidential information which is encrypted before we receive it, minimising any risk of your information being intercepted by any other system.

User Obligations on our Website

Our website is only for the purpose of personal and non-commercial use by you as a visitor or as an online shopper. Exploitation in any way is not allowed whether it is by publishing, reproduction, distribution, removal or any type of modification of the website’s content. You may photocopy and print content for your personal use only for the purpose of placing orders.

Ownership, Copyright and Intellectual Property

You may only use this website in accordance with our Terms and Conditions and if you agree to comply with all regulations and laws associated with the use of the website. You may not use it in a manner that may be harmful to the website’s operation or to its content. All intellectual property rights belong to Diamond Advisor, including copyright, trademarks, logos and service marks. Nothing may be linked to another website unless you have received written permission from Diamond Advisor; however, you may link to our social media
homepage in a way that is legal and will not do any reputation damage, nor suggest any form of association on our part. We reserve the right to withdraw linking permission and to disable any social media features without notice if all legalities are not complied with.

Other websites

Our website may contain links to other websites which are not maintained by us, but we can only take responsibility for our own website, not the accuracy and content of others. Our inclusion in these links does not imply our endorsement of these websites.

User contributions posted by you will be considered non-confidential and non-proprietary. You agree to indemnify, defend and hold harmless the company and its affiliates, service providers, licensees, successors and assigns from any claims resulting from your use or misuse of the website.


Diamondadvisor.com reserves the right to modify portions of the Terms and Conditions at any time. The use of the website is subject to and bound by the current version of these Terms and Conditions.

Your account

On accessing our website you are responsible for maintaining confidentiality of your account and for restricting access to your computer. We have the right to terminate your account should there be any untoward activity affecting Diamond Advisor.

Safe Purchase, Returns Policy and Refund Procedure

We display our products to the best of our ability with regard to colour, texture and detail of the stones; however, we cannot guarantee the accuracy of any information be it prices, product images and specifications, services or availability. We price our products as accurately as possible and reserve the right to refuse a sale if the pricing is incorrect. If the item has already been paid for and the sale is cancelled, the transaction amount will be refunded in full. If a product sold is not as described on the product list, it may be returned in its original condition. Any dispute that may arise shall be resolved by negotiation between the parties concerned.

Disclaimer of Warranties and Limitation of Liability

The materials and information provided by Diamond Advisor on its website are provided on an ‘as is’ and ‘as available’ basis. Diamond Advisor makes no representations or warranties of any kind, express of implied, as to the operation of its website(s) or the information, content, materials or products included on its website(s). You agree that your access to, and use of all Diamond Advisor website(s) is at your own risk.

To the fullest extent permissible by applicable law, Diamond Advisor disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness from a particular purpose. Diamond Advisor does not warrant that its website(s), its servers, or email sent from Diamond Advisor are free of viruses or other harmful components. Diamond Advisor will not be
liable for any damages of any kind arising from use of this website, including, without limitation, indirect, incidental, punitive or consequential damages.

This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that Diamond Advisor is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.

The law of certain states or provinces may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you may have additional rights. However, in no event shall Diamond Advisor’s aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to
Diamond Advisor by you for accessing Diamond Advisor’s website(s).

Indemnity. You agree to defend, indemnify, and hold harmless Diamond Advisor and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any Diamond Advisor website or your breach of these Terms of Use.

Applicable Law

By visiting Diamond Advisor’s website(s), you agree that the law of the Republic of South Africa, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and Diamond Advisor. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms of Use is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms of Use
shall nevertheless remain in full force and effect. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Diamond Advisor relating to your access to and use of Diamond Advisor’s website(s).

Diamond Advisor contact details:
Email: support@diamondadvisor.com
Skype: diamondadvisor