Terms and Conditions
Description of goods and/or services
Diamond Advisor is a business in the diamond and jewellery online retail industry that offers a wide variety of gem stones at low prices.
Policy on Ethical Sourcing
At Diamond Advisor, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. The Kimberley Process is an international system that polices the trade of diamonds to ensure they are from conflict free sources.
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of a private courier. Delivery cost is free depending on the amount being purchased. This is at the discretion of Diamond Advisor as the retailer.
Return and Refunds policy
The provision of goods and services by Diamond Advisor is subject to availability. In cases of unavailability, Diamond Advisor will refund the
client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
are made to this statement, we will notify you by updating our website. Please review it regularly.
Payment options accepted
Orders will be processed and payments made using the credit or debit card details (Visa, MasterCard, Diners or American Express) submitted to us when you requested becoming a customer. Payments may also be made by bank transfer into the Diamond Advisor bank account or using different Alternate Payment Mechanisms on offer e.g. Paypal.
Credit card acquiring and security
Credit card transactions will be acquired for Diamond Advisor via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and the security policy.
Customer details separate from card details
Diamond Advisor will store customer details separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Promotions and Giveaways
Diamond Advisor will offer only what is stated in the promotional offer or giveaway. Any additions to the design will be for the cost of the client. This will be discussed upon engaging with a Diamond Advisor representative at the outset. Promotional offers and giveaways will vary. This is at the sole discretion of Diamond Advisor as a business.
Merchant Outlet country and transaction currency
The Merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Diamond Advisor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
When you purchase a loose diamond or a ring, we ship it to you with the accompanying diamond grading certificate. These grading reports are detailed documents created by grading experts at globally reputable diamond laboratories. They are expensive to replace hence we require each diamond grading certificate to be included with each returned diamond or ring. If you do not include the diamond grading certificate with your return, you will be charged a replacement fee of US$100 (or equivalent amount in other currencies).
Country of domicile
This website is governed by the laws of South Africa and Diamond Advisor chooses as its domicilium citandi et executandi for all purposes under this agreement whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Diamond Advisor may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Platandia Jewellery Collection CC based in South Africa trading as Diamond Advisor and with registration number 2007/064062/23 and Robert Burton as Director.
Confidentiality and Security of your Information and Consent
When you make the decision to order from our website, initially we will require your personal information viz your name, email address, credit or debit card number and the card’s expiry date in order to process your order. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilised in connection with any transaction. A contact telephone number and address are required should we need to contact you with a possible problem with your order. Only your delivery address and contact
telephone number will be passed on to the courier company which will deliver your goods.
We use secure server software for your confidential information which is encrypted before we receive it, minimising any risk of your information being intercepted by any other system.
User Obligations on our Website
Our website is only for the purpose of personal and non-commercial use by you as a visitor or as an online shopper. Exploitation in any way is not allowed whether it is by publishing, reproduction, distribution, removal or any type of modification of the website’s content. You may photocopy and print content for your personal use only for the purpose of placing orders.
Ownership, Copyright and Intellectual Property
You may only use this website in accordance with our Terms and Conditions and if you agree to comply with all regulations and laws associated with the use of the website. You may not use it in a manner that may be harmful to the website’s operation or to its content. All intellectual property rights belong to Diamond Advisor, including copyright, trademarks, logos and service marks. Nothing may be linked to another website unless you have received written permission from Diamond Advisor; however, you may link to our social media
homepage in a way that is legal and will not do any reputation damage, nor suggest any form of association on our part. We reserve the right to withdraw linking permission and to disable any social media features without notice if all legalities are not complied with.
Our website may contain links to other websites which are not maintained by us, but we can only take responsibility for our own website, not the accuracy and content of others. Our inclusion in these links does not imply our endorsement of these websites.
User contributions posted by you will be considered non-confidential and non-proprietary. You agree to indemnify, defend and hold harmless the company and its affiliates, service providers, licensees, successors and assigns from any claims resulting from your use or misuse of the website.
Diamondadvisor.com reserves the right to modify portions of the Terms and Conditions at any time. The use of the website is subject to and bound by the current version of these Terms and Conditions.
On accessing our website you are responsible for maintaining confidentiality of your account and for restricting access to your computer. We have the right to terminate your account should there be any untoward activity affecting Diamond Advisor.
Safe Purchase, Returns Policy and Refund Procedure
We display our products to the best of our ability with regard to colour, texture and detail of the stones; however, we cannot guarantee the accuracy of any information be it prices, product images and specifications, services or availability. We price our products as accurately as possible and reserve the right to refuse a sale if the pricing is incorrect. If the item has already been paid for and the sale is cancelled, the transaction amount will be refunded in full. If a product sold is not as described on the product list, it may be returned in its original condition. Any dispute that may arise shall be resolved by negotiation between the parties concerned.
Disclaimer of Warranties and Limitation of Liability
The materials and information provided by Diamond Advisor on its website are provided on an ‘as is’ and ‘as available’ basis. Diamond Advisor makes no representations or warranties of any kind, express of implied, as to the operation of its website(s) or the information, content, materials or products included on its website(s). You agree that your access to, and use of all Diamond Advisor website(s) is at your own risk.
To the fullest extent permissible by applicable law, Diamond Advisor disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness from a particular purpose. Diamond Advisor does not warrant that its website(s), its servers, or email sent from Diamond Advisor are free of viruses or other harmful components. Diamond Advisor will not be
liable for any damages of any kind arising from use of this website, including, without limitation, indirect, incidental, punitive or consequential damages.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that Diamond Advisor is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
The law of certain states or provinces may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you may have additional rights. However, in no event shall Diamond Advisor’s aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to
Diamond Advisor by you for accessing Diamond Advisor’s website(s).
Diamond Advisor contact details: