Welcome to our website, diamondadvisor.com, where you will learn everything you need to know about diamonds, whether as a visitor who simply wants to know more about diamonds, or as a customer who wishes to purchase diamonds as an investment
We reserve the right to change, modify or update this policy and will notify all customers of any changes. This will only apply to information collected after the change date. It is your obligation to check for our Terms and Conditions on the website, as well as any changes and updates with continued use of our website.
Personal information about our customers
We require personal information such as registration, transaction and contact information so that we can deliver excellent service to our clients. This information will be strictly confidential and will not be disclosed to third parties without your permission. It will be handled in accordance with South African laws and will not be disclosed to anyone without your prior approval. We will only share your personal information with law enforcement agents should the need arise, if the website is used without our authorisation or if we have to give a delivery address to a courier company for the completion of a purchase.
Information may be collected in different ways:
- Using session cookies (small text files which disappear when your browser is closed) or persistent cookies (files which remain on browser closure) to track visits to websites. Cookies do not link to any personal information and are only used to track data and gather information to improve customer services – they can be modified by you by either accepting or rejecting them on your browser.
- Tracking technology from logging files on our website or emails and the use of widgets, as our server will recognise the internet URL accessed by visitors to our website. Our web server will recognise your IP address but it does not give us access to your personal information nor from social media platforms such as Facebook. Visitors can create their own usernames using their email address.
- Information is noted when your register on our site, subscribe to our newsletter for email marketing or fill in the required forms. We do not share email addresses and all information required for ordering and shipping processes is only used for this reason. Credit card information is not stored once a transaction is completed. We cannot guarantee any information that you transmit online or via the website – this is done at your own risk.
Third party links
When you place an order we will contact you, using either a secure telephone line or an email address.
We follow the industry’s best practices by using standard encryption technology to secure your personal and credit card information and security safeguards are taken against loss or theft, unauthorised access or disclosure.