“Purchasing online – I have never made an online purchase before and how can I be sure that it is safe and reputable?”
We have been a diamond and tanzanite supplier for the past 20 years. We have a dedicated client base who we treat with the utmost care and are committed to selling them only high quality stones and jewellery. It is with this commitment that we decided to grow our business in the online space and allow clients to purchase these same high quality stones in the privacy of their own homes, on the move and at their leisure. We aim to provide the support, education and guidance to all clients from start to finish. Our safe and user friendly website makes purchasing online easy and enjoyable.
“Why should I choose Diamond Advisor?”
Diamond Advisor is made up of a dedicated and experienced team of gemologists and goldsmiths who are focused on providing unparalleled quality, catering to each client’s specific needs and striving to ensure that stones and jewellery of the highest, exclusive quality are delivered on time, every time. With a commitment to providing you with stones with a lifetime of value, we have a wide range of diamonds available for you to choose from.
“Where are the corporate offices of Diamond Advisor located?”
Our corporate offices are located in Cape Town, South Africa. The heart of diamond country.
“What if I need my certificate and I cannot find it?”
Every purchase that you make, you will be issued with a certificate. These will all be saved to your online profile so you can access, print or save and email at any time. Our stones supplied are sourced and certified by world recognized lads example GIA (Gemological Institute of America) and EGL (European Gemological Laboratory and College of Gemology).
“Can I purchase from anywhere in the world?”
We are proud to ship to over 40 countries in the world. We will be very happy to advise you with regards to the best shipping options. Please contact us on firstname.lastname@example.org with any queries. We use FEDEX as a trusted shipper.
“What if I can’t find the diamond that I am specifically looking for on your website?”
Please do not hesitate to contact us if you can’t find the specific diamond that you are looking for as we are sure to be able to source it for you. Send and email to email@example.com with the specifics and we will be sure to be in touch.
“What is a conflict diamond and do you sell them?”
We do not sell conflict diamonds.
The Kimberley Process is an international certification scheme that regulates trade in rough diamonds. It aims to prevent the flow of conflict diamonds, while helping to protect legitimate trade in rough diamonds.
The Kimberley Process Certification Scheme (KPCS) outlines the rules that govern the trade in rough diamonds. The KPCS has developed a set of minimum requirements that each participant must meet. We, here at Diamond Advisor, do not deal in conflict stones of any sort and are fully supportive of The Kimberley Process.
“What payment methods do you offer?”
For your convenience we offer a wide range of payment options including Visa, Mastercard, Paypal, Bitcoin, American Express and EFT.
“Will I be liable for my diamond or jewellery while it is in transit?”
We fully insure each order all the way to you, which means your shipment is risk-free in transit. For added security, it is our policy that a signature is required for all Diamond Advisor orders, regardless of any signature waivers you may have with our carrier.
“Can you help me keep the engagement ring a surprise?”
We will most certainly assist you in keeping this special purchase a surprise and can send your ring to an address other than your home address. Your Diamond Advisor will be on hand to ensure that all special requests are taken care of. Please contact us on firstname.lastname@example.org
“Do we insure jewellery?”
Diamond Advisor ensures that all pieces that are purchased through us are insured by us for the purpose of safety whilst in transit to you. Every purchase over R15,000 / $1,000 will be accompanied by an insurance valuation which the customer can then use to cover with their insurer of choice. When purchasing a loose stone, your receipt / invoice has all the details pertaining to the diamond which is what you, the customer, will take to your local insurer to get it covered. We are always on hand to assist with any queries in this regard.
“Can I order through your website?”
Yes, all loose diamonds, engagement rings or fine jewellery can be purchased through our secure checkout process.
“What if I need help placing an order, have a question or wish to cancel an order?”
We are on hand to advise and assist you with your purchase so please do not hesitate to contact us on email@example.com and we will be happy to guide you and answer any questions within 24/48 hours.
“When placing an international order, who do I pay customs / fees to?”
When you place an international order, we will ship it to you for free using “safe hands” delivery with FEDEX Couriers. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. International Parcel Delivery with FEDEX will reach you within 2 to 5 Business Days for most major destinations in Africa, Europe, Asia and the USA.
“Why we use FEDEX?”
Fedex is a market leader in International Express Delivery and has access to services to over 220 countries and territories worldwide.
They offer the following services, making the shipping process so much safer and easier:
– A fast and reliable International Express Shipping Service
– Sophisticated tools such as real-time shipment tracking, transit times and customs tools with international document preparation
– Signature proof of delivery on every shipment you send and receive
– Fast and effective customs clearance
“How do I establish my correct ring size?”
There are several methods available online to establish your ring size but we highly recommend that you visit your local jeweler and have your finger professionally sized. This will enable us to design and size your ring perfectly.
“What if my ring is too big or too small?”
We would be happy to resize your ring for you and will return it to you free of charge. We will offer one free resizing within 6 months of the purchase date. It will be up to you to deliver the ring to us securely. Please contact firstname.lastname@example.org to liaise with our customer service representative.
“What kind of diamonds do you offer?”
Diamond Advisor can get you any diamond that you desire. We offer education, quality and confidence in diamond buying. With extensive experience in the global diamond trade, we offer a wide range of stones. Our website journey is very user friendly and will allow you to select the cut, colour, carat and clarity that you wish to view.